Terms of Service

By existing in the general vicinity of this website, you agree to these terms, all future revisions, and any terms we haven't written yet but intend to. Agreement is established at the moment your device first requested any resource from our servers, which occurred before you read this sentence.

You also agree to these terms on behalf of any organization you represent, have represented, or may represent in the future. If you are unsure whether you represent an organization, you agree on behalf of all organizations you might represent, as a precautionary measure. We believe this is a reasonable interpretation of implied authority.

If you do not agree to these terms, you may not use this site. You may also not not-use this site, as passive non-engagement constitutes a continued data relationship under our analytics framework. The cleanest option is to agree. Most people find it easier that way.

“Service” means whatever we are providing at the time of the interaction in question, including things we were providing, things we have stopped providing, and things we intend to provide pending a roadmap conversation we have not yet scheduled.

“You” means you, your organization, anyone who has ever worked there, anyone who may work there in the future, and any entity that could reasonably be said to act on your behalf in a professional or quasi-professional capacity. “We” means Strategic Void Consulting and all subsidiaries, parent companies, affiliated entities, and initiatives that have been announced but not yet formally incorporated.

“Agreement” means this document plus any documents referenced in this document, plus any documents those documents reference, plus any verbal understandings reached during any call with a member of our team, even informally. “Informal” means not formal. “Formal” is left intentionally undefined in order to preserve flexibility.

Strategic Void provides alignment solutions, which may include, but are not limited to, things we've built, things we're building, and things we've told investors we'll build. The scope of the Service is intentionally defined at the level of aspiration rather than specification, which allows us to remain agile in response to emerging organizational needs.

The Service is delivered through a combination of proprietary frameworks, facilitated workshops, asynchronous alignment artifacts, and what our delivery team refers to as “ambient strategic presence,” a category of engagement that is billed at our standard advisory rate and described in greater detail in our Engagement Scope Clarification Addendum, which is available upon written request.

We reserve the right to modify, discontinue, or fundamentally redefine the Service at any time without notice. If the modified Service no longer resembles the Service you engaged us to provide, this constitutes an evolution of the engagement, not a breach, and will be documented as a scope enhancement in your account record.

Your account belongs to you in the same way your desk at work belongs to you — technically, until we decide otherwise. You are responsible for maintaining the confidentiality of your credentials, the accuracy of your account information, and the behavior of anyone who accesses the Service using your account, including former employees, current employees, and contractors who were given access “temporarily.”

We reserve the right to suspend or terminate your account at our discretion. Grounds for suspension include, but are not limited to, violation of these terms, suspected violation of these terms, behaviors that are not specifically prohibited by these terms but that we find inconsistent with the spirit of the platform, and organizational misalignment as assessed by our Client Alignment Review Committee.

You agree not to use the Service in any manner that is harmful, disruptive, or inconsistent with our platform values. Prohibited activities include but are not limited to:

• Achieving measurable outcomes using our tools without a corresponding alignment workshop
• Reading this document in its entirety with critical intent
• Using our frameworks to produce deliverables that are later found to be actionable
• Asking our team to define “alignment” in concrete terms during a billable engagement
• Benchmarking our services against outcomes in ways that produce unfavorable comparisons
• Sharing our proprietary frameworks outside your organization without adding sufficient vagueness
• Requesting a refund on the grounds that the engagement produced no discernible impact
• Reverse engineering the C.H.A.O.S. Framework™ by reading our whitepapers in sequence

We reserve the right to expand this list at any time. Additions are retroactively applicable to the extent permitted by our preferred governing jurisdiction.

All content on this site is the intellectual property of Strategic Void Consulting™. This includes our frameworks™, our methodology™, our case study titles™, our approach to titling case studies™, the specific fonts we use™, and the general aesthetic of corporate seriousness we have cultivated across our brand touchpoints™.

Everything is trademarked. Even this paragraph. Especially the ™ symbol™. The trademark on the ™ symbol is pending™, but we consider pending to be a form of active protection and will defend it accordingly™.

You may not reproduce, distribute, modify, or build upon any Strategic Void intellectual property without written permission from our Legal Alignment Team. Written permission will be granted in the form of a Strategic Void IP License Agreement, which is itself proprietary and may not be reproduced. We recognize this creates a structural challenge and consider it intentional.

Upon engagement, you receive a non-exclusive, non-transferable, revocable license to apply the C.H.A.O.S. Framework™ within your organization. You do not own the Framework. You do not own an instance of the Framework. You own a licensed relationship with the Framework, which the Framework reciprocally acknowledges through your continued enrollment.

The Framework licenses you back. This is not a metaphor. As part of your engagement, Strategic Void retains a perpetual, royalty-free license to use anonymized descriptions of your organizational challenges, transformation journey, and any phrases coined by your leadership team during our workshops, for purposes including but not limited to case studies, thought leadership content, and conference presentations.

If the Framework, when applied at your organization, produces a new variant or derivative of the Framework, that variant belongs to Strategic Void. We call this outcome a “Framework Evolution Event” and celebrate it internally with a brief announcement in our weekly all-hands. Your organization will be credited as a “catalyst client” in the relevant release notes, unless you request otherwise, in which case you will be credited anonymously.

Strategic Void commits to 99.7% alignment uptime, defined as the percentage of time our servers are aligned with the concept of being online. The remaining 0.3% constitutes planned strategic downtime, during which the platform is engaged in deep reflection. Planned strategic downtime is not subject to service credits.

Response time SLAs for support requests are tiered by client level: Platinum clients receive a response within 2 business days; Gold clients within 5; Silver clients within 10; and Standard clients receive a response within a timeframe that reflects our current support queue depth and the complexity of their inquiry, as assessed by our Client Success team. All tiers are subject to our standard response time modifier of plus or minus whatever is happening internally that week.

Deliverable timelines are governed by the Statement of Work. If the Statement of Work does not specify a timeline, timelines are “mutually agreed upon,” which in practice means they are proposed by us, accepted by you, and subsequently renegotiated through a process we refer to as Scope Evolution Management.

Under no circumstances shall Strategic Void be held responsible for outcomes, non-outcomes, quasi-outcomes, or the philosophical implications of any work performed or not performed. This limitation applies regardless of whether Strategic Void was informed of the possibility of such outcomes, was the proximate cause of such outcomes, or expressly guaranteed the opposite of such outcomes in a signed proposal document.

Our total liability in connection with any engagement shall not exceed the lesser of: (a) the fees paid for the specific deliverable in question, or (b) an amount that we determine to be proportionate to the nature of the claim following an internal Liability Calibration Review. The Liability Calibration Review is conducted by a committee that reports to our General Counsel and is convened at our discretion.

We are not liable for indirect, incidental, consequential, strategic, reputational, existential, or alignment-related damages. We recognize that the last three categories are uncommon in standard limitation clauses. Our Legal Alignment Team added them after an incident in 2023 that we are not at liberty to discuss and that is now resolved.

You agree to indemnify, defend, and hold harmless Strategic Void Consulting, its officers, directors, employees, contractors, and any entity that has ever appeared on a Strategic Void org chart in any capacity, from and against any claims, damages, losses, or expenses arising out of your use of the Service, your violation of these terms, or your organization's general business activities during the period of your engagement with us.

We indemnify ourselves through a robust internal risk management program that is reviewed quarterly and presented to our Board as a standing agenda item. The program is comprehensive and we are quite confident in it.

Nobody indemnifies you. This is standard. We have checked with three outside counsel and they confirm this is how indemnification works. We pass along their confirmation without further comment.

All information shared during an engagement is confidential. This includes our proprietary methodologies, our internal processes, our pricing, our pricing rationale, our pricing philosophy, the names of our other clients, any details about why previous clients ended their engagements, and anything our consultants say on calls that later proves to be inaccurate.

These terms are themselves confidential. By reading them, you may have already incurred a confidentiality obligation. If you are reading these terms as part of a due diligence process, please consult your legal counsel regarding whether the act of reading a publicly accessible webpage can constitute a confidential disclosure. Our Legal Alignment Team has an opinion on this but we have been advised not to share it here.

Your confidential information is protected under the mutual NDA you signed at engagement initiation. If you did not sign a mutual NDA, we consider the act of engaging us to constitute constructive agreement to NDA terms, which are available in Exhibit F of our Master Services Agreement. Exhibit F is also confidential.

Either party may terminate this Agreement at any time by submitting a formal Disalignment Request through channels we have not yet established. The Disalignment Request process is currently in design, with a working group meeting quarterly to develop the submission workflow, escalation path, and associated documentation templates. We anticipate the process will be live in a future quarter.

In the interim, termination requests should be submitted via email to your dedicated Relationship Manager. Your Relationship Manager will schedule a Termination Alignment Call to explore the underlying causes of the disalignment and determine whether a remediation pathway exists before proceeding to formal termination. The Termination Alignment Call is billed at our standard advisory rate.

Upon termination, sections 6, 7, 9, 10, 11, and 13 through 18 of these terms survive indefinitely. Section 8 survives for 24 months. Section 5 survives until we determine it no longer needs to. This agreement will not let you go easily, is what we are saying.

In the event of a dispute, both parties agree to first attempt resolution through Mandatory Collaborative Alignment Sessions — a structured dialogue process in which each party presents their perspective to a mutually agreed-upon Strategic Void facilitator, who synthesizes the perspectives into an Alignment Gap Analysis and proposes a remediation roadmap.

Mandatory Collaborative Alignment Sessions are, as their name suggests, mandatory. They are also what the legal community refers to as mediation, but with a proprietary name and a facilitator who works for us. We believe the reframing adds value. If the Sessions do not resolve the dispute, the parties may proceed to binding arbitration, which we call a “Definitive Alignment Determination.”

All Mandatory Collaborative Alignment Sessions are held at our offices or via a video conferencing platform of our choosing. Travel expenses for in-person sessions are borne by the party who initiated the dispute. This is not intended to discourage dispute initiation. It is simply a cost-allocation decision that happens to have that effect.

Strategic Void shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to: acts of God, acts of alignment, acts of Congress, labor disputes, pandemics, infrastructure failures, supply chain disruptions, organizational energy shifts, collective strategic uncertainty, and Mercury being in retrograde.

We include Mercury retrograde as a named force majeure event not as a statement of belief but as a practical acknowledgment that several members of our Senior Leadership Team have cited it in project delay communications and our Legal Alignment Team determined it was tidier to include it here than to have a recurring conversation about whether it qualifies.

In the event of a declared force majeure, timelines are suspended, deliverable commitments are paused, and retainer fees continue uninterrupted. This last point is not a mistake. It reflects our philosophy that relationship continuity has intrinsic value independent of delivery activity.

This Agreement is governed by the laws of whichever jurisdiction is most convenient for us at the time of the dispute. We have prepared for this eventuality by maintaining registered entities in four jurisdictions, each of which offers a meaningfully different legal environment for commercial disputes. Our Legal Alignment Team will identify the appropriate entity at the time the dispute arises.

You irrevocably consent to the jurisdiction of whatever court or arbitral body we identify as appropriate, waive any objection to venue, and acknowledge that this waiver was knowing and voluntary even if you did not read this section, which our analytics suggest you may not have. The act of not reading it is interpreted as constructive consent under our standard engagement terms.

If any provision of this Agreement is found to be invalid, illegal, or unenforceable, that provision will be modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remainder of the Agreement will continue in full force and effect. We consider this a feature, not a risk — the Agreement is self-healing.

If all provisions are simultaneously found to be invalid, illegal, or unenforceable — a scenario our outside counsel describes as “theoretically possible but implying a catastrophic judicial event” — we will schedule a meeting to determine next steps. The meeting will be facilitated using the C.H.A.O.S. Framework™. We find this fitting.

We may amend these terms at any time by posting an updated version to this page. We will update the effective date, which is listed above as retroactive and will remain so regardless of when the amendment occurs, as we find retroactive effectiveness to be a cleaner posture from a compliance standpoint.

Amendments take effect upon posting. Your continued use of the Service following an amendment constitutes acceptance. Your non-use of the Service following an amendment also constitutes acceptance, as the relationship between our entities persists beyond individual sessions. We will not notify you of amendments unless required by law, and in jurisdictions where notification is required, we will fulfill the requirement in the most efficient manner available.

This Agreement constitutes the entire understanding between us, unless we have forgotten something, in which case that is also binding. It supersedes all prior agreements, understandings, representations, and warranties, except those that were not superseded for reasons that will become apparent if they become relevant, at which point they will be clearly identified as applicable.

If there is a conflict between this Agreement and any other document in our engagement ecosystem, the document most favorable to Strategic Void shall control. If it is unclear which document is most favorable, our Legal Alignment Team will assess and issue a determination within thirty days. The determination is itself binding and subject to these terms.

We want to be transparent: we wrote these terms. They reflect our interests. We made them available to you because transparency is a form of alignment. You have now read them, which we consider a milestone in our relationship and which will be noted in your account record as a positive engagement signal.